Privacy Policy

1. Introduction

Shimmer Returns ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shimmer-returns.com or use our consulting services.

By using our website or services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Fill out our contact form
• Request a consultation
• Subscribe to our newsletter
• Engage our consulting services
• Communicate with us via email or phone

This information may include:

• Full name
• Email address
• Phone number
• Business information
• Professional background
• Any other information you choose to provide

2.2 Automatically Collected Information

We may automatically collect certain information when you visit our website:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device information

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our consulting services
• To respond to your inquiries and requests
• To schedule and conduct consultations
• To send you information about our services
• To improve our website and services
• To comply with legal obligations
• To protect our rights and interests
• To analyze website usage and performance

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific purposes
• Contract: To perform our consulting services under contract
• Legitimate Interests: For business operations and improvement
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: Trusted third parties who assist in operating our website and conducting business
• Legal Requirements: When required by law or to protect our rights
• Business Transfer: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure servers and databases
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights Under UK GDPR

As a data subject, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

12. International Data Transfers

Your personal information may be transferred to and processed in countries other than the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

15. Supervisory Authority

You have the right to lodge a complaint with the UK's data protection supervisory authority: